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Please read our “Terms and Conditions” carefully before booking an experience with us.

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Alpaca Walks ​Terms and Conditions 

• Walks are weather dependent and if the weather is unsuitable for walking we reserve the right to cancel the walk and offer an alternative date suitable to You. We cannot give refunds for other circumstances out of our control.

• Please ensure you check your email/ phone the night before and on the morning of your walk to check that it is still on.

• Customers MUST dress appropriately. Please wear closed toe sturdy shoes. Open toed shoes are not suitable, and we will not walk with anyone not wearing appropriate footwear.  We still walk in light rain so please bring waterproofs if necessary.

• Please arrive 10/15 minutes before the scheduled start time as sessions will start on time.

• On Arrival if the gates are closed to the carpark please wait just outside for a member of staff to open these. As there maybe animals loose around the farm if we are moving them paddocks. 

• Unfortunately if the session has started and the safety briefing has been given we will be unable to accommodate late arrivals on the session and non refundable.  

• Cancellations made less than 2 days before the booking will be invited to reschedule a maximum of 1 time per booking. Cancellations under 48 hours cannot be rescheduled and will not be subject to refund. Cancellations must take place in writing to info@allaboutalpacascartmel.com

• All walks are supervised by a suitably trained and experienced person. Customers are not permitted to take the alpacas unaccompanied or leave the group with their alpaca.

• Walks include a safety briefing at the start. Anyone not adhering to the information provided in this briefing will be asked to leave the walk without compensation.

• There will be a maximum of 6 alpacas per Walk. Please remember that you may be sharing your walk with other people. Private walks can be arranged.

• Alpacas are social animals and walk in groups, so all bookings must include two alpacas, if we have insufficient numbers we will reschedule the Walk.

• All children must be accompanied by a responsible adult (aged 18 years +).

• Children under the age of 14 must share an alpaca with a full paying responsible adult (not a Spectator) over the age of 18.

• Hand washing facilities are provided and you must wash your hands after touching the alpacas. Those who accompany children have responsibility to ensure that adequate hand washing takes place.

• We don't recommend that pregnant women lead an alpaca on their own due to the uneven ground and the risk of being kicked. We recommend that they share/walk an alpaca with someone else. If they would still like to walk on their own they do so at their own risk.

• There are public toilet facilities on Cartmel Carpark within a 2 min walk from the farm.

• ​Alpacas are on a very strict diet and human food can make them very ill. When having a picnic in the field with the alpacas it is essential that they only consume alpaca food.

• Gift vouchers are non refundable and non extendable and must be redeemed by the date shown on the voucher or 12 months from purchase. 

• The walks take place on a working farm and there can be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing.

• Our walk route as part of the walking experience  is not suitable for pushchairs/wheelchairs (please do get in touch if you would like an experience for a wheelchair user)

• A risk assessment has been undertaken for the walking route and is available upon request.

• We try to stick as close to our time as possible, but Alpacas walk at their own pace. If you are time restricted and need to leave at a certain time please let us know at the start of the Walk.

• During the walk we might ask you if we can take photos that will be published to our social media profiles and website, please let us know if you do not want your photo taken.

• Data Protection: We take your privacy seriously. All about alpacas will only use your personal contact details in order to complete the booking process and to inform you of updates and offers relating to the farm if you have asked us to. We retain this information with your booking record for the standard accounting period of six years. Your personal details will not be used for any other purpose or passed on to any other third party. Our secure online payment processor for bookings is Paypal. Customer present card payments are taken via Stripe

 

                                                   

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Meet and Greets on the Farm Terms and Conditions-

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• Visitors MUST dress appropriately for the weather. the sessions take place on a working farm and there can be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing. Please wear closed toe sturdy shoes. Open toed shoes are NOT aloud on the farm

• There are toilet and hand washing facilities 2 mins from our farm you must wash your hands after touching the alpacas. Those who accompany children have responsibility to ensure that adequate hand washing takes place.

• ​Alpacas are on a very strict diet and human food can make them very ill. No food must be consumed whilst the paddock or around the alpacas. 

• All children must be accompanied by a responsible adult (aged 18 years +)

• In the event that we have to cancel a session due to adverse weather conditions, we will reschedule this session to an alternative date. 

• If you no longer wish to attend a meet and greet session please let us know as soon as possible so we can advertise the spaces. Cancellations must be requested in writing to info@allaboutalpacas.com

• If you need to contact us on the day of your booking e.g if you are running late our contact number is 07904790035. (please note this number is only contactable on day of experiences all other enquires please email us)

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Picnic on the Farm Terms and Conditions-

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• A typical picnic with the alpacas will start with a meet and greet session and walk around the Paddock with the Alpaca's. 

• The Picnic will then take place in the open paddock, We advise not to touch the Alpacas until after you have finished eating for health and safety reasons. 

• Alpacas can not eat human food so please do not offer any during your picnic, there will be plenty of time to hand feeding once you have finished and your picnic has been cleared away. 

• Please make sure any allergies have been notified via email at least 48 hours before your booking to ensure you food order is allergy free. 

• Any special requests for food preferences need to be arranged 48 hours before your booking otherwise the standard picnic options will be chosen for you.

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Meditation and Gentle Stretching Class with Alpacas Outdoors:

•  Weather Conditions: The safety and well-being of participants are our top priorities. In the event of inclement weather (such as heavy rain, thunderstorms, extreme heat, or strong winds), the class will be moved to a bell tent to ensure a safe and comfortable environment for all attendees.

• Footwear: Participants are advised to wear suitable footwear for outdoor activities, such as closed-toe shoes or boots, to navigate the terrain safely. Sandals, high heels, or other inappropriate footwear may pose a risk during outdoor activities.

• Allergy Alert: Please be aware that alpacas are present in the outdoor setting. Participants with allergies to animals or hay are advised to take necessary precautions, such as bringing medication or informing the instructor prior to the class. Essential oils are used during the meditation session so please let us know if you have any allergies beforehand.

• Mat Placement: When practicing meditation and gentle stretching outdoors, participants should ensure their mats are placed on level ground to prevent slips, trips, or falls. Please be mindful of any potential hazards in the outdoor environment.

• Hydration: It is important to stay hydrated during physical activities, especially in outdoor settings. Participants are encouraged to bring their own water bottles and stay hydrated throughout the class.

• Personal Belongings: Please keep personal belongings secure during the class. Ensure that bags, phones, and other items are placed in a safe location to prevent any accidents or losses.

• Instructional Guidance: Participants should follow the instructions and guidance provided by the instructor during the meditation and stretching class to ensure a safe and effective practice. Any injuries, disabilities or pregnancy should be disclosed to the instructor before a session commences.

• Emergency Procedures: In the event of an emergency or injury during the class, participants should inform the instructor immediately. First aid assistance will be available, and emergency procedures will be followed as necessary.

By participating in the meditation and gentle stretching class with alpacas outdoors, attendees acknowledge and agree to adhere to these health and safety terms and conditions. Your well-being is important to us, and we strive to create a safe and enjoyable experience for all participants.